• Management commitment To be successful, commitment must start at the top.  The most important group to reach are middle managers and supervisors.  They will model the values they see in top management.

• Guiding Principles:
• Quality means    exact conformance to job or product spec.  If it meets job spec and your written requirements, it is perfect.  It is without defect.
• Objective    of a quality program is zero defects.  This is a measurable and achievable goal.  It is subject to plant engineering and programs of training and involvement.  That is the voice of experience speaking.
• Prevention   is the method of achieving achieving zero defects.  You can't inspect quality into the product.
• Reporting   is necessary to set goals and achieve results.
• Continuous improvement    is the philosophy.  History is the benchmark.  Progress is the result of a thousand tiny steps.  Through time, the difference is dramatic.
• Renewal    Many plants initiated a TQM system but now it has fallen by the wayside, or those involved are just going through the motions.  Ongoing training and a total refreshment are needed.  Perhaps this is the time for such an approach in your plant.  We can help.

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